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We try to reply to all messages within two working days.  However at busy times (April, May and June) it may take us a little longer.

Occasionally we are unable to reply because the email address you supplied was  mistyped and you did not provide a backup telephone number to allow us to call you.

Very rarely emails, just like letters, can get lost in transmission.

In either case  if you have not heard from us after a week please do give us a gentle nudge!